Privacy Policy - Torfaen TV

1. Introduction

At Torfaen TV (“we,” “us,” or “our”), accessible via torfaentv.com, we are fully committed to safeguarding the privacy and personal data of our viewers, users, and community members (“you”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize your privacy rights and are dedicated to ensuring transparency and accountability in all our data-handling practices.

2. Scope of This Policy and Data Controller

This Privacy Policy applies to the collection and processing of personal data through our website, torfaentv.com, and any other digital services or platforms that refer to this Policy. As the data controller, Torfaen TV is responsible for determining the purposes and means of processing your personal data.

For privacy-related matters, you may contact us at:
Email: [email protected]

3. Categories of Data We Process

We may collect and process the following categories of personal data:

a) Usage Data
Includes information about how you use torfaentv.com, such as IP address, browser type, operating system, referring URLs, page interactions, session duration, and other diagnostic data.

b) Account Data
Includes identifiers provided when registering for an account or accessing certain site features, such as first and last name, email address, phone number, and billing or shipping address where applicable.

c) Profile Data
Includes details you submit such as user preferences, interests, feedback, purchase history, watch behavior, and personal content contributions.

d) Communication Data
Includes contact history and correspondence with our support team, including emails, contact forms, chat logs, and call recordings if applicable.

e) Technical Data
Includes device identifiers, browser configurations, network information, operating system specifications, system language, timezone settings, and plug-in types.

f) Transaction Data
Includes information relating to purchases, subscriptions, donations, or event registrations made through torfaentv.com, such as payment method, billing details, and delivery information.

g) Preference Data
Includes your choices regarding marketing communications, notification settings, and expressed interests in certain programs, products, or services.

4. Legal Bases for Processing Personal Data

We process your personal data lawfully based on the following legal grounds, where applicable:

– Consent: When you have affirmatively given us permission—for example, to receive newsletters or participate in surveys.
– Contractual Necessity: Data needed to fulfill a contract with you, such as providing a subscription service or event registration.
– Legal Obligation: Data required for compliance with our legal duties under applicable law.
– Legitimate Interests: Where we rely on our legitimate business interests, such as improving site performance or protecting security, provided your rights and freedoms do not override those interests.

5. Your Rights

You have the following rights under applicable data protection laws:

– Right of Access: You may request copies of personal data we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your data in certain circumstances.
– Right to Restrict Processing: You may ask us to temporarily or permanently stop processing certain data.
– Right to Data Portability: You may request to receive your data in a structured, commonly used, machine-readable format to transmit it to another controller.
– Right to Object: You may object to processing where we rely on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable legal timeframes and requirements.

6. Security Measures

Protecting your personal data is a core priority. We employ a combination of technical and organizational safeguards, including:

– End-to-end encryption of data transmissions;
– Secure server environments and firewalls;
– Role-based access control and user authentication;
– Data backups and system integrity checks;
– Mandatory privacy awareness and security training for all relevant personnel.

While we strive to use commercially acceptable means to protect your data, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

7. International Data Transfers

If your data is transferred outside of the European Economic Area or your local jurisdiction, we ensure that adequate safeguards are in place, such as the incorporation of Standard Contractual Clauses approved by relevant regulatory authorities. We also comply with applicable regional laws regarding data localization and transfer protocols.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, accounting, or reporting obligations. Retention periods vary depending on the data type:

– Account and Profile Data: Retained while your account remains active.
– Communication Data: Retained for up to 3 years after resolution of your inquiry, unless needed for legal claims.
– Transaction Data: Retained for up to 7 years for tax and financial compliance.
– Usage and Technical Data: Retained for no longer than 2 years after the date of collection for analytics.

Upon expiration of the applicable retention period, your data is securely deleted or anonymized.

9. Cookie Policy

Torfaen TV uses cookies to improve website functionality and enhance user experience. Cookies are small text files placed on your device. We categorize cookies as follows:

– Essential Cookies: Required for core website functionality (e.g., session management, form submission).
– Functional Cookies: Enhance usability by remembering choices, such as language and region.
– Analytics Cookies: Provide statistical information regarding site usage to help us optimize services (e.g., Google Analytics).
– Performance Cookies: Monitor performance and technical errors.

We do not use cookies to store sensitive personal data unless explicitly permitted.

10. Cookie Management and Compliance

In accordance with GDPR and CCPA requirements, users are provided with a cookie consent banner when accessing torfaentv.com. You may accept or reject non-essential cookies and can modify your preferences at any time via your browser settings or our cookie management tool on the site. Detailed instructions for managing cookies in different browsers are provided in our Cookie Settings section.

California residents have the right to opt out of the sale or sharing of personal information gathered through cookies. We honor browser-level Do Not Track (DNT) signals where technically feasible.

11. Children’s Privacy

Torfaen TV does not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected]. We will take steps to remove such data and implement safeguards to prevent future collection.

12. Policy Updates

We reserve the right to modify this Privacy Policy as necessary to reflect changes in legal requirements, business operations, or user feedback. Where material changes are made, users will be notified through appropriate channels, such as on-site notifications or email, and continued use of torfaentv.com signifies your acceptance of the updated terms.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal information is managed, please contact us at:

Email: [email protected]

We are committed to continuous compliance with all applicable privacy regulations and to maintaining transparency and trust with the users of torfaentv.com. Your privacy is at the center of our principles.